Shipping policy

These delivery terms apply to all orders placed in the NapFriends online store. Please read them before placing an order.

1. Delivery area

We ship to the United States, Canada, Ireland, Australia, New Zealand and most European countries, including Germany, France, the Netherlands, Belgium, Spain, Italy, Portugal, Austria, Switzerland, Norway, Sweden, Denmark, Finland and Iceland. If your country is not shown at checkout, we do not currently deliver there.

2. Processing and delivery time

Orders are processed within 1 to 2 business days. Standard delivery to the United States takes 5 to 8 days after dispatch. Delivery to other countries typically takes 5 to 12 days. All delivery times are estimates and are not guaranteed; delays caused by carriers, customs processing or events outside our control may occur.

3. Delivery costs

Standard shipping to the United States is free. For other countries, any shipping cost is shown at checkout before you confirm your order. Import duties, customs fees or local taxes charged by the destination country are the customer's responsibility unless stated otherwise at checkout.

4. Delivery methods

We use tracked shipping. The delivery method is confirmed in your order confirmation and shipping confirmation emails.

5. Tracking

You will receive a tracking link by email as soon as your order has been dispatched. Please allow up to 48 hours for the tracking status to update after dispatch.

6. Fulfilment

NapFriends is a Finnish company. Our products are shipped to customers directly from our fulfilment partners' warehouses, which are located outside the destination country in some cases. This supply chain lets us offer free shipping and competitive prices, and it is why delivery takes a few days longer than domestic parcel post.

7. Damaged, defective or incomplete shipments

Please inspect your order on delivery. If an item arrives damaged, defective, incorrect or with parts missing, contact us at care@napfriends.com within 48 hours of delivery with photos, and we will replace the item or refund you. Our Refund Policy applies.

8. Undeliverable and unclaimed parcels

Please make sure the delivery address you provide is complete and correct. If a parcel cannot be delivered because of an incorrect or incomplete address, or is not collected from the carrier within the carrier's holding period, and is returned to us or disposed of by the carrier, we can reship the order at the customer's expense or refund the product price less the shipping and handling costs actually incurred.

9. Shipping costs on returns

Under our 100-day satisfaction guarantee you may return an eligible item as described in our Refund Policy. We refund the price of the returned products. Where a shipping cost was charged on the original order, that cost is not refunded, and return shipping is at the customer's expense unless the return is due to our error or a defective item.

10. Contact

For all delivery questions, contact care@napfriends.com.

NapFriends is operated from Finland. Our office address is stated in our Legal Notice.