Shipping and tracking
How much does shipping cost?
How much does shipping cost?
We offer free shipping to every country. There are no extra fees or customs charges added to your order.
How long does delivery take?
How long does delivery take?
Because of high demand, orders may arrive a bit later than usual while our warehouses and shipping partners handle the volume. Most orders reach you within 6 to 9 days. We are working hard to send your parcel as quickly as we can, and our customer support team is always available to help. Remember that NapFriends includes a 30-day satisfaction guarantee starting from the day you receive your package.
Can I track my order?
Can I track my order?
Yes. A few days after you place your order, we will send you an email with your tracking number. If you do not see the email, please check your spam or junk folder. You can also enter your order number or tracking number on the Track Your Order page to see the latest shipping updates.
what if my tracking number doesn’t work?
what if my tracking number doesn’t work?
If your tracking code isn’t working or showing updates, please get in touch with our customer support team. They will contact our shipping partner and ask them to refresh or correct the tracking details for your order.
Order and product details
what is the CaveBed made of?
what is the CaveBed made of?
A bed made from high-quality plush fabric.
How does the bed reach its full size?
How does the bed reach its full size?
Each bed is vacuum packed for shipping. Once you open the package, take the bed out, give it a good shake and fluff it up. Leave it to rest in a warm, dry place for at least 24 hours so it can expand fully.
Which bed size is right for my dog?
Which bed size is right for my dog?
Please have a look at our size guide in . If you are unsure between two sizes, we suggest choosing the larger one.
My product is damaged, what should I do?
My product is damaged, what should I do?
Please contact our NapFriends customer service by email. Our team will reach out to the manufacturer on your behalf and request a replacement.
Returns and refunds
Can I return my package?
Can I return my package?
Yes, you can. We offer a 30-day satisfaction guarantee on your order. For full instructions and conditions, please see our Returns and Refunds Policy.
How does the 30-day satisfaction guarantee work?
How does the 30-day satisfaction guarantee work?
We accept returns when the parcel is sent back within 30 days from the day it arrives. Please remember that the 30-day period starts once your order has been successfully delivered to your address.
I contacted customer service but haven’t heard back, what should I do?
I contacted customer service but haven’t heard back, what should I do?
We always aim to respond as quickly as possible. To help us find your message, please double-check that you entered your contact details correctly and look in your spam or junk folder in case our reply was filtered there.